Privacy Policy

Introduction

Kwaver Holdings Ltd. ("Kwaver," "we," "us," or "our") operates the Kwaver platform at kwaver.com and related services. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our software.

Information we collect

We may collect the following types of information:

• Contact information. When you submit our contact form or reach out to us, we collect details such as your name, email address, phone number, company name, and the content of your message.
• Account and employee information. Organizations that use Kwaver may provide employee data needed to operate the platform, such as names, email addresses, job titles, departments, schedules, attendance records, vacation requests, and related workplace information.
• Usage and technical information. We automatically collect information about how you interact with our website and services, including IP address, browser type, device information, pages visited, and sign-in activity.
• Cookies and similar technologies. We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used.

How we use information

We use the information we collect to:

• Provide, operate, and improve the Kwaver platform
• Respond to inquiries, sales requests, and support requests
• Send service-related communications, such as account notifications and security alerts
• Monitor usage, troubleshoot issues, and protect the security of our services
• Comply with legal obligations and enforce our terms

How we share information

We do not sell your personal information. We may share information with:

• Service providers that help us run our business, such as hosting, email delivery, file storage, and analytics providers
• Customer organizations when employee information is submitted to Kwaver on their behalf as part of normal platform use
• Legal authorities when required by law or to protect the rights, safety, and security of Kwaver, our users, or others

Analytics

We use third-party analytics tools, including Hotjar, to understand how visitors use our website. These tools may collect information about your interactions with our site. You can learn more about Hotjar's practices at hotjar.com/privacy.

Data retention

We retain information for as long as needed to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. Organizations using Kwaver may request deletion of their data when their account is closed, subject to applicable law and legitimate business needs.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

Depending on your location and relationship with Kwaver, you may have rights to access, correct, or delete certain personal information. Employees whose data is managed through a Kwaver customer organization should contact their employer first. For other requests, contact us using the details below.

Children's privacy

Kwaver is intended for workplace use and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at sales@kwaver.com or through our contact form.